General

Orthodox Church Furnishing selects the points of sale with different criteria such as:

  • A newly build church or renovating church
  • Commitment to the culture and the traditional values
  • Advice and product knowledge
  • Services and conformity to the image

 

Claims

In the event of any defects or damage, the following information should be provided to our customer service to process the claim:

  • Copy of original order or purchase order number
  • Item number and product name
  • Brief description of the claim
  • Photo of the production quality check sticker
  • Photo(s) of the damage or defect
  • (If applicable) Video(s) of the claim request, (such as hardware malfunction, wobble / balance issue, etc.)

Repairs

If the issue appears repairable, Orthodox Church Furniture may arrange for a repair instruction and compensate for the repair works.

Replacement and exchange

If the defect is non-repairable then a replacement or (partial) refund will be issued.

Delivery

Delivery conditions

  • Orthodox Church Furnishing offers delivery to customer’s warehouse or showroom within Metropolitan Melbourne and Geelong free of charge.
  • Deliveries to Interstate and Victorian regional customers; Orthodox Church Furnishing offers delivery to nominated freight company’s depot located within Metropolitan Melbourne free of charge.
  • Orthodox Church Furnishing may accept to arrange delivery direct to Victorian regional or interstate address on customer’s behalf, subject to possibility of transport arrangements and freight rate agreement.
  • Customer and Third-party Pick ups

Pickups are available with a prior booking at least one day earlier. When booking pick-ups, the following information is required:

Our Sales invoice number or your Order number

Date and approximate time of arranged collection

Contact number of person collecting

 

We will confirm our warehouse address and advise on what phone number the collector needs to call at least half an hour before arriving.

Collector needs to have relevant documents related to items he is collecting.

Deliveries direct to customer.

Orthhodox Chruch Funrishing strives to achieve highest standards of customer service. Deliveries to end consumers is integral part of Supply chain. To ensure that we maintain high standards of customer service, we require that deliveries to the direct customer must include:

  • Unpacking,
  • Assembly where needed
  • Hardware adjustment where needed
  • Placing furniture item at customer designated area
  • Ensuring that item is functional regarding doors, drawers and in level
  • Customer must be satisfied before signing the delivery document
  • All packaging material to be taken away

Should there be issues such as discovered damages on the furniture, or damages made during delivery and assembly, and the customer does not accept the delivered item, item must be packed back in the same package and a return arranged.

Damages during transport

We do not accept liability for freight damages made by any third-party freight companies.

Change of mind Returns

We do not accept returns for “change of mind” from any customer once project brief is reviewed.